Contact

Thank you for your interest in sandclooudshopus.com. We value your feedback, questions, and concerns, and we are here to help.

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (Eastern Time / CT)

Saturday & Sunday: Closed

Federal Holidays: Closed

How to Reach Us

Email: info@sandclooudshopus.com

Tip: For the fastest response regarding an existing order, please include your order number in the subject line.

Phone: +1 (516) 876-9182

Available during regular business hours. If you reach our voicemail, please leave your name, phone number, and order number. We will return your call within 1 business day.

Mailing / Physical Address:

sandclooudshopus.com

400 Locust St, Clarksville, TN 37042, United States

Please note: This is our business mailing address and does not accept walk-in visitors. Returns are accepted strictly with a Return Merchandise Authorization (RMA). Please review our Returns & Refund Policy prior to sending items back.

Customer Support & Inquiries

Order Status & Tracking: Check your shipping confirmation email for tracking details. If you have not received tracking info within 3 business days, please contact us.

Returns & Refunds: Review our [Returns & Refund Policy] for instructions. All returns require prior authorization.

Product Inquiries: For questions regarding sizing, materials, or stock availability, feel free to reach out before placing your order.

Bulk & Wholesale: Email us at info@sandclooudshopus.com with “Wholesale Inquiry” in the subject line.

Privacy Rights: To request access, deletion, or correction of your personal data, email us with “Privacy Request” in the subject line.

Response Time Commitment We strive to respond to all inquiries within 1 business day. Messages received after 6:00 PM CT or over weekends/holidays will be handled on the following business day.